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Recently Added Articles

Recently Added Articles

Check Out the Latest and Helpful Articles below! We're always working on making helpful articles to make using our tool much easier.

Check Out the Latest and Helpful Articles below! We're always working on making helpful articles to make using our tool much easier.

Contacting Your Editor & Relationship Manager

How to use the dashboard Chat to message your editor for general queries, status updates, or style changes (and why you shouldn't use it for revision notes).

Contacting Your Editor & Relationship Manager

How to use the dashboard Chat to message your editor for general queries, status updates, or style changes (and why you shouldn't use it for revision notes).

Troubleshooting Common Issues

Quick fixes for stuck uploads, video playback errors, and how to verify your credit usage in the transaction logs.

Troubleshooting Common Issues

Quick fixes for stuck uploads, video playback errors, and how to verify your credit usage in the transaction logs.

Contacting Support (Live Chat & Email)

How to reach our support team via the Dashboard Chat or Email, and what information to provide for the fastest resolution.

Contacting Support (Live Chat & Email)

How to reach our support team via the Dashboard Chat or Email, and what information to provide for the fastest resolution.

Canceling or Deleting Your Account

Learn how to stop your monthly billing without losing your data, or how to request a permanent account deletion to wipe all content.

Canceling or Deleting Your Account

Learn how to stop your monthly billing without losing your data, or how to request a permanent account deletion to wipe all content.

Content Guidelines: What We Can & Can’t Edit

A clear list of the video types we support (YouTube, Podcasts, Socials) and the specific categories we do not accept (Music Videos, Wedding Films).

Managing Multiple Requests & Queued Projects

Understand how our sequential workflow works, why having a dedicated editor improves consistency, and how to prioritize urgent tasks in your queue.

Using the Video Review Tool (Feedback & Revisions)

Learn how to use the interactive video player to leave time-stamped comments, switch between versions, and download your final assets.

Turnaround Times & Delivery

Learn about our Standard (3-day) and Priority (1-2 day) delivery speeds, and how to use the 'Rush' option for 24-hour turnaround.