Need help with a request, a billing question, or just want to say hi? We are here to support you. We offer two main ways to get in touch with our team.

1. In-App Chat (Best for Quick Help)

The fastest way to reach us is directly through your dashboard.

• How to access: Click on the Chat tab in the left-hand sidebar.

• What it looks like: This opens your "Messages" panel where you can start a new conversation or reply to ongoing threads.

• Best for:

  • Asking updates on a specific video request.

  • Clarifying feedback with your editor.

  • Quick questions about how to use a feature.

2. Email Support

For administrative tasks or if you prefer email, you can reach our official support desk.

• Email Address: support@indiedoers.com

• Best for:

  • Billing inquiries or invoice requests.

  • Account access issues (e.g., "I forgot my password").

  • Detailed feedback or complex questions.

What to Include for Faster Support

To help us resolve your issue quickly, please include the following details when you contact us:

• Request Title: If your issue is about a specific video, tell us the name (e.g., "Growth Stories Podcast – Episode 12").

• Screenshots: If you see a bug or error message, a screenshot helps us diagnose it instantly.

• Browser/Device: If something isn't loading, letting us know you are on "Chrome on Mac" helps our tech team.

Support Hours

Our team operates during standard business hours (Monday – Friday).

• Chat: We typically reply within a few hours during the business day.

• Email: Responses are usually sent within 24 hours.