Refund Policy

Refund Policy

Last updated on

Last updated on

August 8, 2023

August 8, 2023

We understand that sometimes clients may not be satisfied with the work delivered by a freelancer. In such cases, we have a refund policy in place to ensure that clients are protected.

Eligibility for Refund

Clients may be eligible for a refund if they meet any of the following criteria:

  • The freelancer did not deliver the work as agreed upon in the project requirements.

  • The work delivered by the freelancer is of poor quality and does not meet the client's expectations.

  • The freelancer has violated our terms of service.

Subscription Refunds:

We understand that there may be instances where a client may not be satisfied with the work of a freelancer, and may wish to request a refund for their subscription. In such cases, we offer refunds on a prorated basis for the remaining days of the subscription period, subject to the following conditions:

  • The client must raise a dispute with our support team within 7 days of the subscription start date.

  • The dispute must be raised due to a freelancer failing to deliver work as per the subscription terms and conditions.

  • The client must have actively worked with the freelancer for less than 50% of the subscription period.

  • The client must not have received a refund for the same subscription period before.

If the freelancer has already delivered some work and the client has worked with them for several days, we cannot provide a full refund. In such cases, the refund will be calculated on a prorated basis for the remaining days of the subscription period.

Dispute Resolution:

In the event of a dispute, our support team will review the case and make a fair decision based on the project's scope and requirements.

Processing Time:

Refunds will be processed within 10 business days of the dispute resolution. The processing time may vary depending on the payment method used by the client.

Contact us:

If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our support team at We are always here to help.