Last updated on
August 8, 2023
We understand that sometimes clients may not be satisfied with the work delivered by a freelancer. In such cases, we have a refund policy in place to ensure that clients are protected.
Eligibility for Refund
Clients may be eligible for a refund if they meet any of the following criteria:
The freelancer did not deliver the work as agreed upon in the project requirements.
The work delivered by the freelancer is of poor quality and does not meet the client's expectations.
The freelancer has violated our terms of service.
We understand that there may be instances where a client may not be satisfied with the work of a freelancer, and may wish to request a refund for their subscription. In such cases, we offer refunds on a prorated basis for the remaining days of the subscription period, subject to the following conditions:
The client must raise a dispute with our support team within 7 days of the subscription start date.
The dispute must be raised due to a freelancer failing to deliver work as per the subscription terms and conditions.
The client must have actively worked with the freelancer for less than 50% of the subscription period.
The client must not have received a refund for the same subscription period before.
If the freelancer has already delivered some work and the client has worked with them for several days, we cannot provide a full refund. In such cases, the refund will be calculated on a prorated basis for the remaining days of the subscription period.
In the event of a dispute, our support team will review the case and make a fair decision based on the project's scope and requirements.
Refunds will be processed within 10 business days of the dispute resolution. The processing time may vary depending on the payment method used by the client.
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our support team at firstname.lastname@example.org. We are always here to help.