Refund Policy

Because IndieDoers provides digital services and allocates editor resources upon purchase, all payments are generally non-refundable. Refunds may only be considered under the limited circumstances described in this policy and are granted at IndieDoers' sole discretion.

2.1 New Subscriptions

A refund may be requested within 48 hours of purchasing a new subscription only if all of the following conditions are met:

• No credits have been used.
• No project has been submitted.
• No editor has started work.
• No deliverables have been provided.

Once any service has been used or work has begun, the subscription becomes non-refundable.

2.2 Subscription Renewals

Subscription renewals are non-refundable. Customers are responsible for cancelling their subscription before the next billing date if they do not wish to renew. Refunds will not be issued for:

• Forgetting to cancel a subscription
• Lack of usage
• Unused credits
• Partial billing periods

Credits purchased through a subscription or as standalone add-ons are non-refundable once they have been added to your account. Credits are non-refundable because they:

• Are available for immediate use
• Reserve editor capacity and platform resources
• Can be redeemed instantly for services

Credit Expiration

All credits expire 60 days (2 months) after they are added to your account unless otherwise stated in your subscription or promotional offer. Expired credits:

• Cannot be restored
• Cannot be transferred
• Cannot be exchanged for cash
• Are not eligible for a refund

It is your responsibility to use your credits before they expire.

Refunds are not available for:

• Completed projects
• Partially completed projects
• Revision requests
• Delays caused by missing instructions, missing assets, or other client-side issues
• Dissatisfaction based solely on creative preference or style

Instead of refunds, we will work with you through our revision process (where included in your plan) to achieve the best possible outcome.

A refund may only be considered if:

• No editor has started work on your project
• No deliverables have been provided
• A platform or billing error has prevented the service from being delivered

Approval of any refund remains at the sole discretion of IndieDoers.

If you are unhappy with the quality of your project, please contact us before requesting a refund. Where applicable, we will provide revisions according to your subscription plan. Because creative work is inherently subjective, refunds will not be issued solely because the delivered style or creative direction differs from your personal preference.

If you believe you have been charged incorrectly due to:

• Duplicate charges
• Incorrect billing amounts
• Technical payment errors
• System processing errors

Please contact us as soon as possible. Once verified, we will correct the error and issue a refund where appropriate.

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, IndieDoers reserves the right to:

• Suspend or permanently terminate your account
• Cancel any active subscriptions
• Forfeit any remaining credits
• Restrict access to editors, projects, and future services

We encourage you to contact our support team first, as most issues can be resolved quickly.

If you believe your purchase qualifies for a refund under this policy, please contact us at:

Email: [email protected]

Please include:

• Your full name
• The email address associated with your account
• Your Order ID or payment receipt
• A description of the issue and reason for your request

We aim to respond to all refund requests within 24–48 business hours.

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.