Thank you for choosing IndieDoers.
We strive to provide high-quality video-editing services and an excellent customer experience.
This Refund Policy outlines the conditions under which refunds may be issued for subscriptions, credits, and services.
1. General Policy
Because IndieDoers provides digital services, creative work, and instantly usable credits, all sales are generally final and non-refundable.
Refunds may be considered only under specific conditions listed below.
2. Subscription Refunds
2.1 New Subscriptions
Refunds for newly purchased subscriptions may be issued within 24–48 hours only if no credits have been used and no work has begun.
If any content has been submitted, reviewed, or edited, the subscription is non-refundable.
2.2 Renewals
Subscription renewals are non-refundable, as users are notified before renewals occur and may cancel anytime before the renewal date.
We do not provide refunds for:
Forgetting to cancel
Lack of usage
Unused credits
3. Credits Refund
Credits purchased as part of a subscription or as add-ons are non-refundable once added to your account.
This is because credits:
Are instantly available
Can be used immediately for services
Reserve editor resources
Unused credits may expire depending on your plan (if applicable).
4. Service-Related Refunds
Refunds are not issued for:
Completed projects
Partially completed projects
Revision requests
Late delivery due to missing instructions, asset delays, or client-side issues
We offer revisions to resolve quality issues, but not refunds.
A refund may be considered only if:
No editor has started your project
No work has been delivered
There is a clear system-level error on our side
Approval is at our sole discretion.
5. Quality Issues
If you are unhappy with the quality of the work:
You may request revisions at no extra cost, depending on your plan.
Refunds are not offered for subjective creative dissatisfaction.
We will always work with you to achieve the best possible result.
6. Technical or Billing Errors
If you experience:
Duplicate charges
Incorrect billing amounts
Platform-related payment errors
Please contact us, and we will correct or refund the mistaken charge.
7. Chargebacks
If you initiate a chargeback:
Your account may be suspended
Remaining credits may be forfeited
Access to editors and services may be restricted
Please contact us first—we can resolve most issues quickly.
8. How to Request a Refund
To request a refund (where eligible), contact us at:
📧 support@indiedoers.com
Include:
Name & email used for your account
Order ID or receipt
Reason for the refund request
We typically respond within 24–48 hours.
9. Changes to This Policy
We may update this Refund Policy as needed.
The updated version will be posted on this page with a new “Last Updated” date.